Any inquiry, communication and/or correspondence with a customer service specialist does not imply any obligations or liabilities on your part. We start processing your order only upon payment receipt. Failed to find a desired item, collection or brand on our website?   Send a message to our Customer Service, we will do our best to find it for you. Willing to change your mind, when your order is already paid?  Within one week from payment receipt, we will refund the amount paid and cancel your order. Made a mistake and ordered an insufficient tile quantity?  Order the lacking quantity of material. Unwilling to transfer money to an unknown website?  You may pay your order via , which guarantees a secure transaction. Found any tiles broken upon order delivery?  We will replace the broken tiles with the new ones or will refund their cost within the minimum period of time.